FAQs
Lockers
How much does it cost to use a locker?
Fees listed here.
What locker sizes are available?
Please check the size of the multi-cube on the"Frequently Asked Questions" section of the multi-cube website.
Compartment sizes are as follows.
*The following measurements are approximate sizes which may slightly vary depending on the locations.
SS: W127 – 130 mm × D575 – 663 mm × H320 – 335 mm
S: W342 – 355 mm × D575 – 663 mm × H190 – 426 mm
M: W342 – 461 mm × D575 – 663 mm × H413 – 696 mm
L: W342 – 355 mm × D575 – 663 mm × H842 – 872 mm
LL: W342 – 461 mm × D575 – 663 mm × H1,049 – 1,762 mm
※1 inch = 25.4 mm
Where can I find lockers?
Check locations here.
At what rate am I charged for locker use?
Rates are calculated daily and the date changes at 2 AM every day.
Do I need to pay for a locker upfront?
Yes, please pay first.
How many days can I leave my luggage in a locker?
The maximum rental period is three days from the start date.
What happens if I fail to retrieve my luggage after three days?
We unlock the locker, inspect the luggage and transfer it to our designated storage facility, where we will keep it for up to 30 days. The daily storage fee is the same as the locker in which the luggage was left. In case the luggage contents are, or suspected to be, against our terms and conditions, we may dispose of the luggage or take other measures. If the luggage is not collected within the 30-day period, it is considered discarded, so we dispose of it or take other appropriate action.
Refrigerated lockers
How much does it cost to use a refrigerated locker?
It costs 500 JPY a day. Refrigerated lockers measure W345 mm × D480 mm × H271 mm.
Where can I find refrigerated lockers?
You can find them at Akabane Station.
What is the temperature of the refrigerated lockers?
Temperatures are kept between 6℃ (42.8℉) and 8℃ (46.4℉).
How do you maintain the temperature in refrigerated lockers?
The temperature is monitored by a sensor inside the lockers.
How are sanitary conditions in the refrigerated lockers maintained?
They are regularly cleaned.
Other
I have questions about lockers. What is your contact information?
Find the terms and conditions near your locker and call the contact number listed.
Inquiries about our business
Do you plan to expand Multi-Ecube service?
We have been expanding nationwide, from inside stations to city centers. Working together with other service providers, we are committed to making life more convenient through lockers. We are dedicated to expanding Multi-Ecube services beyond railway stations; to hotels, office buildings, commercial facilities, leisure spots, and more.
How do you handle private information?
Click here to see our privacy policy.
